How to contact us :

You can fill out our contact form in the contact us section.

I cannot find my order confirmation or invoice :

Please verify your spam\junk emails and if you still cannot retrieve them please fill out the form in the contact us section.

How long does it take for my order to be processed and shipped :

All orders are processed in 24-48h and shipped within this time frame unless there are statutory holidays or other.

Can i return my purchase of recieve a refund : 

All sales are final however if you have a defective or damaged product, please communicate with us through the contact us form.

I have purchased an item from the Luxury Beds collection, when will i receive this item :

Allow up to 8 weeks for the delivery of a Luxury Bed or other products from the collection. If you have not recieved a message from our staff members within 8 weeks please message us in the contact us form.

I want to request a refund for a Luxury Bed from the Luxury Beds collection. Is it possible? :

In case of a defective beauty bed or product, please contact us promptly for a replacement if needed, a product assesement is required. Kindly note that items from the luxury beds collection have a 20% restocking fee deducted from the refund and returns are only eligible within 14 days of reception. Luxury beds come with a 1-year standard warranty.

If you have unpackaged your beauty bed and it is no longer in its original wrapping, all returns will be subject to a 100% restocking fee because the product is no longer in sellable condition. Shipping fees for faulty goods are covered by us, otherwise the customer is responsible for shipping fees.

Back to blog